Return & Exchange Policy

At Portador Clothing, your satisfaction is important to us. We believe that every clothing purchase should offer a comfortable, enjoyable, and reliable shopping experience. We carefully prepare our collections to bring you quality, style, and everyday comfort.

However, we understand that sometimes a product may not meet your expectations. Our Return & Exchange Policy is designed to help you understand the process and guidelines for requesting a return or exchange.

Eligibility for Returns & Exchanges

To ensure a smooth process, please review the following conditions before submitting a return or exchange request:

  • The product must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must be returned in its original condition.

  • Proof of purchase, such as your order confirmation or order number, must be provided.

  • Requests must be submitted within the return or exchange period specified by Portador Clothing.

Products that do not meet these conditions may not be eligible for a return or exchange.

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Products Eligible for Exchange

If you receive a product that does not fit as expected or you wish to exchange it for an eligible alternative, you may contact our support team.

Exchanges are subject to product availability, applicable policy conditions, and approval by our team. If the requested size, colour, or replacement item is unavailable, our team will guide you regarding the available options.

Damaged, Defective or Incorrect Products

At Portador Clothing, we take care to ensure that your order reaches you in the best possible condition. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please share:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief description of the problem.

Our support team will review your request and guide you through the next steps in accordance with our policy.

How to Request a Return or Exchange

Follow these simple steps to submit a request:

Step 1: Contact Our Support Team

Reach out to us with your order number and the reason for your return or exchange request.

Step 2: Share the Required Details

Provide the requested product images and any additional information needed to assess your request.

Step 3: Request Review

Our team will review your request and inform you whether it qualifies under our policy.

Step 4: Follow the Instructions

If your request is approved, follow the return shipping or exchange instructions provided by our team.

Please do not dispatch a product before receiving the necessary instructions from our support team.

Refund Policy

Refunds, where applicable, will be processed in accordance with the approved return request and the applicable terms of your order.

Once the returned product has been received and inspected, our team will communicate the outcome of your request and the next steps. Approved refunds will be initiated through the applicable refund method, subject to payment provider and banking timelines.

The time taken for the amount to reflect in your account may vary depending on your original payment method and financial institution.

Return Shipping Charges

Return or exchange shipping charges, where applicable, will be communicated by our support team based on the reason for the request and the applicable policy.

If the issue involves a damaged, defective, or incorrect product, please contact us before arranging shipment so we can guide you appropriately.

Items That May Not Be Eligible

A return or exchange request may be declined if:

  • The product has been worn, washed, used, or altered.

  • Original tags or packaging are missing or damaged.

  • The product shows signs of use or damage caused after delivery.

  • The request is submitted outside the applicable policy period.

  • The product does not satisfy the stated return or exchange conditions.

Any exclusions applicable to specific products will be communicated in accordance with the terms of sale and applicable consumer protection laws.

Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible. Cancellation requests are subject to the order’s processing and shipping status and our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible through the regular cancellation process.

Contact Us

If you have any questions about our Return & Exchange Policy or need assistance with an existing order, our support team is here to help.

Portador Clothing Customer Support

Please include your order number in your communication so we can assist you more efficiently.

Policy Updates

Portador Clothing reserves the right to update or revise this policy when necessary. Any changes will be published on this page. The policy applicable to your order will be determined in accordance with the applicable terms and laws.

At Portador Clothing, we value your trust and strive to make every shopping experience convenient, transparent, and dependable. Thank you for choosing us.