Cancellation Policy

Introduction

Welcome to Portador Clothing. We understand that plans can change, and sometimes you may need to cancel an order after placing it. Our Cancellation Policy explains how order cancellations are handled when you shop with us.

We aim to make your shopping experience simple, transparent, and convenient. Please read the following terms carefully before requesting an order cancellation.

Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number along with the details of your request.

Once we receive your request, our team will check the current status of your order and inform you whether cancellation is possible.

Cancellation After Shipment₹₹

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.

In such cases, customers should refer to our Return and Refund Policy for information about the available options, eligibility requirements, and applicable procedures.

Cancellation by Portador Clothing

Portador Clothing reserves the right to cancel an order in exceptional circumstances, including but not limited to:

  • The ordered product being unavailable or out of stock.
  • Incorrect or incomplete pricing or product information.
  • Payment authorization or verification issues.
  • Incorrect, incomplete, or undeliverable shipping details.
  • Suspected fraudulent, unauthorized, or suspicious transactions.
  • Other unforeseen circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, the applicable refund will be initiated to the original payment method, subject to payment provider processing timelines.

Refund for Cancelled Orders

If your cancellation request is approved and payment has already been made, the eligible refund will be initiated to the original payment method.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

For Cash on Delivery orders where no payment has been collected, no payment refund is required.

Any applicable cancellation charges or deductions, if permitted and relevant, will be communicated to the customer before processing the cancellation.

How to Request an Order Cancellation

To request an order cancellation, please contact us through the customer support details provided on our website.

Please include the following information in your request:

  • Full name used while placing the order.
  • Order number.
  • Registered email address or phone number.
  • Reason for cancellation, if applicable.

Providing accurate information will help our team locate your order and respond more efficiently.

Important Information

  • Cancellation requests are subject to the current processing and shipping status of the order.
  • Submitting a cancellation request does not guarantee that the order can be cancelled.
  • Customers are encouraged to review their order details carefully before completing a purchase.
  • Our team will communicate the outcome of a cancellation request through the available contact details associated with the order.

Contact Us

If you have any questions regarding this Cancellation Policy or need assistance with an order, please contact Portador Clothing through the contact information listed on our website.

Portador Clothing

Thank you for shopping with us. We appreciate your trust and aim to provide a smooth and transparent shopping experience.